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Root Cause Analysis

Identifying the cause or causes of a problem can be challenging, but root cause analysis attempts to find "the real cause of a problem" and deal with the cause rather than focus on the symptoms. Causal analysis often involves identifying a complex set of interrelationships and determining what interventions are possible.

from http://www.bill-wilson.net/root_cause_analysis
http://www.rootcause.com/whatsrca.htm




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